Service Manager (f/m/d)

Remote

With every Wingfield Court installed, there is a growing complexity to ensure happy customers. In order to be able to scale sustainably, we are looking for customer success guarantors for our service team, to continue writing our success story together.

What to expect.

As a bridge between our customers and our product development, you will on the one hand receive support requests, solve problems and structure feedback, but on the other hand you will also have a significant influence on our processes and approaches in Customer Success Management. As a Service Manager, you will also...

manage our service channels (chats, e-mails, hotline) and process incoming support cases, but often also conduct initial calls with potential customers.
support our customers remotely during installation, conduct onboardings with new customers and closely accompany subsequent kick-off phases.
report product bugs and forward urgent problems to our development team.
be responsible for the organisation of the Wingfield LK leagues and LK matches.
independently create reports on customer satisfaction.
structure customer feedback and independently develop conclusions for our Customer Success Management and implement them with other teams.
integrate yourself as part of a small team in interdisciplinary projects.

About you.

You have very good tennis know-how.
You are digital-savvy and have basic technical understanding.
You have excellent verbal and written communication skills and are able to communicate in business fluent German and English.
You have an eye for detail and are passionate about solution- and customer-oriented exchange with our users.

What we offer you.

Flexible working hours and a remote-friendly working environment.
Individual training and long-term support for your personal development.
Working in a young and ambitious team.
Regular team events and joint sports sessions - for example, on the tennis court next to our office.
Flat hierarchies with short decision-making processes and room for your own ideas.
Office poodle “Winnie” is looking forward to meeting you, in case you have had a bad day.

About us.

Wingfield was founded in 2017 with the mission to unleash the power of tennis through innovative technology in all its facets. In doing so, we create outstanding user experiences that move tennis forward sustainably. Wingfield banishes frustration from training, automates official competition formats, and makes them available on-demand, making it easier for people to access our fantastic sport.

Greetings from Team Service.

Most of our team members in the service department work remotely but are in close contact with the sales and product development team at the same time. Even if our daily business is dominated by customer contact, the interdisciplinary exchange provides exciting variety. Our ultimate goal is, of course, to create happy customers. There is nothing better than solving a problem or receiving honest, positive feedback from a user.

What the application process looks like.

Do you want to actively shape the future of our sport? Then join us on our mission! This is how our journey together could continue:

Apply here on the website and write us a few sentences about yourself and the projects you’ve already worked on
We’ll talk about technical aspects in a Zoom Call and get to know each other better
Congratulations, we chose you! Welcome to the team! 🎉

We are looking forward to meeting you! 💚